At Carshalton Florist, we take pride in providing only the freshest flowers to our valued customers. As a trusted local florist serving households and businesses across Carshalton and nearby areas, every arrangement is made to order with meticulous attention to quality. Our mission is to ensure your complete satisfaction with every floral delivery.
Your flowers are guaranteed to arrive at peak freshness. We source our blooms daily and assemble each bouquet shortly before delivery, maximising their vase life. We understand how important it is for flowers to look beautiful and last as long as possible. Every order is carefully checked before leaving our shop to maintain this high standard, so you can enjoy vibrant, long-lasting arrangements in your home or workplace.
Should your order arrive damaged or not in optimal condition, please contact us on the same day as delivery. We kindly ask you to provide a description and clear photos of the issue so we can assess it promptly. If it is determined that your flowers arrived in unsatisfactory condition, we will offer you the choice of a replacement or a full refund as soon as possible. Our team will handle your concerns with care and efficiency, ensuring your peace of mind.
We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are properly cared for as per our care instructions. If you notice that your flowers wilt or deteriorate prematurely within this window, please let us know immediately so we can help resolve the issue. Our fresh flower guarantee is part of our promise to Carshalton customers that quality and satisfaction always come first.
If your order does not meet our freshness guarantee or arrives damaged, you may request either a full refund or a replacement arrangement. Refunds will be issued promptly to your original method of payment, while replacements can be delivered at your earliest convenience. Please note that for either option, returning the original items when possible helps us understand what went wrong and prevent future issues. Our goal is to make things right for every customer, every time.
We always strive to exceed your expectations, but if you are unhappy for any reason, we encourage you to let us know. To register a complaint, please contact us with your order details and a description of your concerns. Our dedicated team will investigate the matter thoroughly and respond as quickly as possible. We appreciate your feedback, as it allows us to continuously improve our service for the Carshalton community.
Carshalton Florist is proud to be a reliable choice for fresh flowers, serving both households and businesses locally. Our reputation is built on trust, attention to detail, and a passion for delivering satisfaction with every bouquet. Thank you for choosing us as your Carshalton florist of choice. We look forward to brightening your special occasions for years to come.
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